Last updated: June 2, 2023.
In line with our Group Values of "Creation is Life x Always Proactive, Always Pioneering" and Group Mission of "Constantly Creating, Forever Captivating", SEGA CORPORATION aims to become a "Game Changer" in the industry and meet the expectations of its stakeholders by continuing to provide inspirational experiences that exceed customers' expectations.
Against this backdrop, our company always receives warm encouragement from our customers. We also receive honest feedback on our products and services, which we gratefully refer to on a daily basis.
However, following some recent harassment-related incidents towards our employees (“Customer Harassment”), we would like to take the following measures to ensure that our company employees and representatives (“Our Employees”) can carry out their duties with peace of mind.
We appreciate your understanding and cooperation.
Harassment is a human rights issue that undermines the dignity of employees and leads to a deteriorating work environment. Our company will never tolerate harassment and has set the following guidelines to respect all employees and protect their human rights.
If our company determines that there has been an action against Our Employees that exceeds the socially accepted norm, we may refuse to carry out or suspend transactions, provision of customer service, or any/all other services. Furthermore, if our company deems such an action to be malicious, we will contact our legal counsel, the police, and those involved in the action as necessary, and take appropriate measures including legal and criminal proceedings.
Examples of actions that our company considers to be beyond the realm of social norms include (but are not limited to) the following:
With your cooperation and support, we will work even harder to create products and services that meet and exceed our customers' expectations.